Develops professional writing, oral presentation, and interpersonal skills essential for technical tradespeople.
About this course
Communication is a core trade skill. In this course, you will learn how to write clearly, speak confidently, and listen actively in technical workplaces. You will practise writing emails, service reports, and documentation that meet industry standards. You will also deliver presentations and work through real-world communication challenges you might face in an automotive or heavy equipment shop.
Who takes this course
This course is an elective open to students in the Automotive & Heavy Equipment programs. It is designed to support your technical training by helping you communicate effectively with customers, supervisors, and team members.
Credits: 3 · Hours: 45
Prerequisites
None
Learning outcomes
- Draft clear and professional emails and reports for automotive and technical environments.
- Deliver oral presentations to colleagues and clients about technical procedures.
- Practice active listening and conflict resolution in shop and service bay scenarios.
- Adapt communication style for different audiences, including customers, supervisors, and regulators.
Evaluation
| Component | Weight (%) |
| Professional portfolio and emails | 30 |
| Oral presentation | 25 |
| Mid-term case study | 25 |
| Final technical report | 20 |