Explores shop operations, inventory control, and customer service strategies for automotive service centers.
About this course
AUTO 3300 Automotive Business Management explores the operational side of running an automotive service centre. You will learn how to manage shop workflows, control inventory, and implement effective customer service strategies. The course covers the financial aspects of automotive retail, including calculating labour rates, managing overhead costs, and preparing accurate service quotes.
Through case studies and practical projects, you will develop the skills needed to handle daily shop operations, from parts ordering to client retention. This course also examines the ethical considerations involved in automotive sales and service interactions.
Who takes this course
This course is an elective open to students in the Motive Power Technician program. It is also available to students in other programs within the Automotive & Heavy Equipment area who wish to expand their business knowledge.
Credits: 3 · Hours: 45
Prerequisites
None
Learning outcomes
- Analyse the daily operational workflows of an automotive service centre.
- Manage inventory levels and ordering processes for parts and supplies.
- Develop customer service strategies to improve client retention.
- Calculate shop labour rates and overhead costs for accurate quoting.
- Evaluate ethical considerations in automotive sales and service.
Evaluation
| Component | Weight (%) |
| Inventory management project | 25 |
| Mid-term examination | 25 |
| Customer service case study | 25 |
| Final examination | 25 |