Refund claims for defective or incorrectly charged items
If you bought an item from the Campus Store and it arrived damaged, or if you were charged the wrong amount, you can request a refund. This page covers who can apply, how to submit your claim, and what to expect while we process it.
Who can apply
Any student or staff member who purchased an item through the Campus Store can submit a refund request. This includes custom apparel orders, general merchandise, and university-branded goods. The claim must be made for items that are defective, damaged in shipping, or incorrectly charged.
How to submit your claim
To start a refund request, send an email to [email protected]. Include the following details in your message:
- Your full name and student or staff number
- The date of purchase and order number (if applicable)
- A clear description of the defect or charging error
- Photos of the item and the packaging, if the product is damaged
- A copy of your receipt or payment confirmation
Do not send your refund request to the general campus security line or the registrar. Direct all refund claims to the Campus Store team so we can match your payment quickly.
Deadlines and processing time
You must submit your claim within thirty days of the purchase date. Claims submitted after this window will not be accepted. Once we receive your email, our team will review the details and confirm whether your claim is eligible. Most refund requests are processed within ten business days. The refund will be issued to your original payment method or as a cheque mailed to your campus mailing address.
Fees and exceptions
There is no fee to submit a refund claim for a defective or incorrectly charged item. We will cover the full cost of the purchase, including any original shipping charges. Custom apparel orders that were produced to your exact specifications are not eligible for a refund unless the item is defective or the wrong design was printed.
Contact the Campus Store
If you have questions about your claim or need help finding your order number, reach out to the Campus Store team directly.
- Email: [email protected]
- Phone: 519-555-0170, ext. 5020
- Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.
For general Campus Store information, visit the Campus Store page.