Keep your details current
Your contact information is how we reach you with important updates about your courses, payments, and campus services. If your address, phone number, or email changes, you must update your record. This ensures you receive course materials, bill reminders, and emergency notifications without delay.
How to update your information
You can change your personal details yourself through the Continuing Education registration portal. Follow these steps:
- Sign in to the portal using your student username and password.
- Click on your name or profile icon in the top right corner.
- Select My Account or Personal Information from the menu.
- Find the fields for mailing address, phone number, and email address.
- Enter your new details. Make sure your email address is one you check regularly.
- Click Save Changes or Update Record at the bottom of the page.
- Check your email for a confirmation message. If you do not receive it within a few minutes, log in again to verify the changes.
What you can change
Use the portal to update the following information:
- Mailing address: Your home address for bills, transcripts, and program certificates.
- Phone numbers: Your primary and secondary phone numbers. Include the area code.
- Email address: The email we use for all official communication. We strongly recommend using a personal email address that you will keep active for the duration of your program.
If you cannot access the portal
Some learners may not have received their login details, or they may have forgotten their password. If you cannot sign in, you can still update your information by contacting the Registrar's office.
Call the Registrar's office at 519-555-0172 during business hours, Monday to Friday, 8:30 a.m. to 4:30 p.m. You will need to verify your identity before staff can make changes. Bring a valid photo identification document, such as a driver's licence or passport, if you visit in person. We are located at 240 Mercer Street, Wrenford, ON N4Q 1B9, on the Mercer Street Campus.
Important notes
Privacy and security: We protect your personal information according to provincial privacy law. Your data is only shared with staff who need it to support your studies. Learn more about how we handle your information on the Privacy page.
Third-party contacts: If you have listed a family member, employer, or sponsor as a contact person, you can also update their details in the portal. They will only receive information that you have approved for sharing.
Changes take effect immediately: Once you save your updates, the new information appears in our system right away. However, it may take up to 24 hours for changes to reflect on printed materials or third-party payment processors. If you are updating your address for a refund or a tuition payment, please allow extra time for processing.
Need more help?
If you run into technical issues while trying to update your details, contact the IT Service Desk at 519-555-0177 or email [email protected]. They can assist with login problems and portal navigation. For questions about how contact updates affect your billing or program status, contact the Student Financial Aid office at 519-555-0173.